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***All in-stock items ship within 3 business days with tracking and signature confirmation for hair purchases
** We do not accept returns on opened products, hair extensions, eyelashes, wigs, or hair products.
To protect our customers as much as possible, all returns will be evaluated on a case-by-case basis, and you must return in original packaging. Our shipments include tracking and signature confirmation to help protect from fraud.
Any complaint or request for a refund needs to be submitted to customer service within 3 business days of receipt of order.
We will accept exchanges on unopened products. You must contact us within 7 business days of receipt of purchase to initiate an exchange.
All exchange items will be the same or lesser value than the original item.
We strive for excellent customer service.
If you are completely unsatisfied with your order, please contact us, and we will find a mutual resolution.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time.